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Document Signing Process

This will give an overview of the process for signing the documents for agents and clients.

Written by Pat Toohey

Key Steps

1. Receive the email

  • Open the email containing the document to be signed.

2. Click Sign Document

  • Find and click the Sign Document button in the email.

3. Agree to electronic signatures

  • Read the Electronic Record and Signature Disclosure.

  • Tick I agree to use Electronic Record and Signatures.

  • The Continue button appears once the box is ticked. Select it to go to the document.

A panel introducing the sender, a link to the Electronic Record and Signature Disclosure, and an unticked agreement checkbox

The first thing you see: who sent the document, and the disclosure.

The same panel with the agreement checkbox ticked and a green Continue button now showing

Continue appears once you tick the box.

4. Review the document

  • Scroll through the document to read its contents.

  • Download it first if you prefer (optional). Open the menu at the top right and choose Download documents to save or print a copy before you sign.

The signing screen header reading Review and sign documents with a required items counter, and the document below

A bar at the bottom tracks your progress through the document; the menu at the top right holds everything else.

5. Signatures

  • Click a signature block in the document to verify and adopt your signature.

6. Adopt and Sign

  • Change your name or your signature style if you want to.

  • Click Adopt and Sign to apply it.

The Adopt your signature window with full name, initials, a font picker and a preview of both

Your name and initials, in the style you pick.

7. Sign every block

  • Repeat for all the signature blocks in the document.

  • Next item takes you to the next thing that still needs you.

8. Finish

  • The Finish button sits at the top of the page throughout, but stays greyed out until everything required is done.

  • Once it becomes active, click Finish to submit the signed document.

  • If you were asked to approve rather than sign, the same button reads Approve.

The signing header showing Required items 2 of 2 with a full progress bar and a green Finish button

The counter fills up, and the button turns green.

9. Confirmation

  • Once it is complete, you receive an email with a copy of the signed document.

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